Man with Van Upper Clapton Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Upper Clapton provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Service means any removal, transport, loading, unloading, packing, waste removal or related services provided by Man with Van Upper Clapton.
We, us, our means Man with Van Upper Clapton as the provider of the Service.
You, your means the customer who requests or uses the Service, including any person acting on their behalf.
Goods means the items, belongings, furniture and possessions that you ask us to handle, move, load, unload, store or otherwise deal with.
Contract means the agreement between you and us for the provision of Services, incorporating these Terms and Conditions and any written confirmation we provide.
2. Scope of Services
We provide man and van removal services, including but not limited to domestic moves, small office moves, collection and delivery of individual items, and related loading and unloading activities. Our services are generally provided within the local area and wider UK road network, subject to availability and agreement at the time of booking.
The specific scope of work, including the collection address, delivery address, dates, times, number of operatives, size of vehicle and any additional services, will be agreed with you at the time of booking and confirmed by us where possible in writing.
We reserve the right to refuse any job that we reasonably believe may be unsafe, unlawful, unsuitable for a standard removal vehicle, or beyond the capacity of our staff and equipment.
3. Booking Process
Bookings can be made by contacting us and providing the necessary details about your move, including addresses, dates, access information, approximate volume or list of items, and any special requirements. You are responsible for ensuring that all information provided is accurate, complete and up to date.
A booking is only considered confirmed once we have accepted your request and provided confirmation, which may set out the agreed date, time window, estimated duration, pricing structure and any other key terms. We may require a deposit to secure the booking. If a deposit is required, the booking will not be fully confirmed until the deposit has been received.
Any changes you wish to make to your booking, such as change of date, time, addresses, or scope of work, must be communicated to us as early as possible. Changes are subject to our availability and may affect the price. We are not obliged to accept changes, and if we cannot accommodate them, the original booking, including any applicable cancellation terms, will remain in place.
4. Pricing and Quotes
Prices may be based on an hourly rate, a fixed fee or a combination of both, depending on the nature of the Service. When we provide an estimate or quote, it is based on the information you give us about the volume of Goods, access conditions and distance travelled.
If the information provided is incomplete or inaccurate, or if circumstances on the day differ materially from those described, we reserve the right to adjust the price accordingly. Examples include additional items not originally disclosed, delays caused by your packing not being completed, restricted access requiring longer loading or unloading times, and significant waiting time.
Unless otherwise stated, quoted prices do not include the cost of parking, congestion charges, tolls, ferry charges or other third party fees incurred during the Service. These will be added to your final bill where applicable.
5. Payments
Payment terms will be confirmed at the time of booking. We may require full or partial payment in advance, a deposit, or payment on completion of the Service. You agree to pay all charges in accordance with the agreed terms.
Payment methods accepted will be communicated to you when you book. Where payment is due on completion, you must ensure that payment is made before our team leaves the delivery address, unless we have agreed alternative arrangements in advance.
If you fail to make payment when due, we may charge reasonable interest on the overdue amount and may withhold delivery of Goods until payment has been received in full. We may also refuse to undertake any further work for you until all outstanding balances have been settled.
6. Cancellations and Changes
You may cancel your booking by contacting us. The following cancellation terms will normally apply unless otherwise agreed in writing.
If you cancel more than 7 days before the scheduled Service date, any deposit paid may be refunded or credited at our discretion, subject to any non-refundable costs we have already incurred.
If you cancel between 7 days and 48 hours before the scheduled Service date, we may retain some or all of your deposit or charge a cancellation fee up to a reasonable proportion of the quoted price to cover our costs and loss of opportunity.
If you cancel less than 48 hours before the scheduled Service date, fail to be present when our team arrives, or are not ready for us to begin work, we reserve the right to charge up to the full quoted price.
If we need to cancel or change your booking, we will give you as much notice as reasonably possible and, where feasible, offer a rebooking or alternative date. We will not be liable for any consequential loss arising from such cancellation or change, save as required by law.
7. Customer Responsibilities
You are responsible for ensuring that:
All Goods to be moved are properly packed, labelled and ready for transport, unless we have agreed to provide packing services.
Fragile items, valuable items, and items requiring special handling are clearly identified to our team before loading.
Access is available at both the collection and delivery addresses, including adequate parking space for our vehicle and safe access to the premises.
Any necessary permits, parking arrangements or building management permissions are in place before the Service begins.
All items to be moved are your property or that you have the permission of the owner to move them.
You, or a representative authorised by you, are present during loading and unloading, to direct our team and to check that all Goods are correctly handled.
8. Items We Do Not Carry
For safety, legal and insurance reasons, we will not carry certain items, including but not limited to:
Hazardous materials, flammable liquids, explosives, gases, corrosive substances and toxic chemicals.
Illegal goods of any kind.
Perishable foodstuffs requiring refrigeration or likely to deteriorate during transport.
Animals, livestock or pets.
Cash, important documents, jewellery, precious metals, high-value antiques or other items of exceptional value, unless specifically agreed in writing.
If you include any such items without our knowledge, you do so at your own risk and we accept no liability for loss, damage or legal consequences arising from their carriage.
9. Liability and Limits of Responsibility
We will use reasonable care and skill in providing the Service. Our liability for loss of or damage to Goods resulting from our negligence or breach of contract will be limited to a reasonable amount, taking into account the value of the Goods and the price of the Service.
We will not be liable for:
Loss or damage arising from your failure to adequately pack, protect or prepare items for transport, unless we have provided packing services.
Loss or damage to fragile or brittle items not properly protected, including glass, mirrors, lamps, electronics and similar goods.
Loss or damage caused by wear and tear, inherent defect, pre-existing damage, or the natural deterioration of items.
Loss of data or software from computers or electronic devices.
Any indirect or consequential loss, such as loss of income, loss of profit, loss of opportunity, or expenses incurred due to delay, unless required by law.
You must inspect your Goods as soon as reasonably possible after completion of the Service and notify us promptly of any loss or damage that you believe has been caused by us. Any claim should include reasonable evidence of the loss or damage and the value of the items concerned.
10. Access, Parking and Delays
You are responsible for providing accurate information about access at both collection and delivery locations, including stairs, lifts, narrow doorways, low ceilings, long walking distances, and any other factors that may increase the time or difficulty of the move.
If suitable parking is not available, or if we incur parking charges, penalties or fines as a result of following your instructions, you agree to reimburse us for such charges and any reasonable related costs.
We are not liable for delays outside our reasonable control, including but not limited to traffic conditions, road closures, adverse weather, accidents, breakdowns, public events or delays caused by third parties. If delays occur, we will make reasonable efforts to complete the Service as soon as practicable, but time is not of the essence unless expressly agreed in writing.
11. Waste, Disposal and Environmental Regulations
Where we agree to remove waste or unwanted items, we will do so in accordance with relevant UK waste and environmental regulations. Only certain types of waste can be collected, and additional charges may apply for disposal, depending on the nature and volume of items.
You must clearly identify any items that are to be disposed of or taken to a recycling or waste facility. We will not be responsible for items mistakenly discarded if they were not clearly separated from items to be retained.
We do not handle hazardous or prohibited waste, including chemicals, asbestos, medical waste, paint, fuel, oils or similar materials. You are responsible for ensuring that any waste we collect is lawful for us to transport and dispose of.
12. Insurance
We will take reasonable care of your Goods during the Service. You are encouraged to ensure that you have adequate insurance cover in place for your belongings, including any high-value items or items of special significance.
Our liability may be limited and may not cover the full replacement value of all Goods. You should review any existing home, contents or business insurance policies you have to determine whether removals and transport are included, and consider arranging additional cover if necessary.
13. Complaints and Disputes
If you are dissatisfied with any aspect of the Service, you should raise your concerns with our team as soon as possible so that we can attempt to resolve the issue on the day. If the matter cannot be resolved immediately, you should contact us promptly with full details of your complaint.
We will investigate your complaint and respond within a reasonable time. We may request additional information, such as photographs, receipts or other evidence, in order to assess the matter properly.
Both parties will use reasonable efforts to resolve any dispute amicably. If a dispute cannot be resolved, you may be entitled to seek redress through the courts or an appropriate alternative dispute resolution process, in accordance with your legal rights.
14. Data Protection and Privacy
We will collect and use personal information about you to manage your booking, provide the Service, handle payments, and deal with any queries or complaints. We will handle your personal data in accordance with applicable UK data protection laws.
We will not sell your personal information to third parties. We may share your details with trusted partners where necessary to deliver the Service, comply with legal obligations, or protect our rights, but only to the extent reasonably required.
15. Termination of Service
We may suspend or terminate the Service or any booking immediately if you materially breach these Terms and Conditions, act abusively or dangerously towards our staff, fail to pay any amounts due, or request that we undertake illegal or unsafe activities.
Upon termination, you will remain liable for any charges incurred up to the time of termination, including any reasonable costs arising from your breach of these Terms and Conditions.
16. Changes to These Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that particular Contract. Where changes are made that may materially affect existing customers, we will take reasonable steps to bring those changes to your attention.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between you and us, are governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with the Service, these Terms and Conditions, or the Contract shall be subject to the exclusive jurisdiction of the courts of England and Wales, without affecting any statutory rights you may have as a consumer.
By making a booking or using our Service, you confirm that you have read, understood and agree to these Terms and Conditions.
