Terms and Conditions for Man With Van Upperclapton

These Terms and Conditions apply to all bookings made for the services provided by Man With Van Upperclapton, including domestic removals, item transportation, collection, delivery, loading assistance, and related moving support. By making a booking, the customer agrees to be bound by these terms. If any part of these terms is not understood, the customer should seek clarification before confirming the service. These terms are intended to create a fair agreement between the customer and the service provider, setting out how bookings are made, how payments are handled, what happens if a booking is changed or cancelled, and the limits of responsibility that apply during a move.

The service may be used by private customers, landlords, tenants, small businesses, and other lawful users who require flexible moving support. The customer must ensure that all information provided at the time of booking is complete and accurate. This includes the collection address, delivery address, access conditions, item description, approximate volume, and any special handling requirements. Any variation between the booked details and the actual work may affect the price, timing, and availability of the service.

A booking with Man With Van Upperclapton is only confirmed once the service provider has accepted the request and any required deposit or advance payment has been received, where applicable. Estimates may be provided before the booking is confirmed, but an estimate does not guarantee final availability or a fixed price unless expressly stated in writing. The service provider reserves the right to decline any request where the job is unsuitable, unsafe, unlawful, or beyond the agreed scope. Customers are responsible for ensuring that the booked vehicle size, manpower, and service type are appropriate for the goods and access conditions involved.

Customers must be ready to proceed at the agreed collection time. Delays caused by the customer, such as late access, unfinished packing, incorrect address details, missing parking arrangements, or unavailable items, may lead to waiting charges, rescheduling, or cancellation charges. Where the service is booked on an hourly basis, time begins when the team arrives at the collection point or as otherwise agreed in writing. Time may continue to run while the team waits for access, instructions, keys, lifts, or clearance to load or unload.

The customer is responsible for ensuring that all items are properly packed and suitable for transit unless packing assistance has been specifically included in the booking. Fragile, loose, poorly protected, or unstable items may be refused if the service provider believes they are at risk of damage. The customer must notify the service provider in advance of any heavy, oversized, valuable, hazardous, or awkwardly shaped items. Items such as cash, jewellery, passports, important documents, and irreplaceable personal effects should not be included in the load unless the customer accepts full responsibility for them and the service provider agrees in writing.

Where parking permits, access permissions, or loading restrictions are required, the customer must arrange them in advance unless the parties have agreed otherwise. Any fines, penalties, clamping fees, tolls, congestion charges, or parking-related costs arising from incomplete arrangements provided by the customer may be charged back to the customer. The service provider may refuse to start or continue the job if access is unsafe or unlawful. In such cases, the customer may still be liable for the minimum call-out charge or the portion of the job already completed.

Payment terms will be confirmed at the time of booking or before the service begins. Unless otherwise agreed, payment is due immediately upon completion of the job. The service provider may accept bank transfer, cash, card payment, or another approved method, but no method is guaranteed unless confirmed in advance. For certain bookings, a deposit or full prepayment may be required to secure the date and time. Deposits are generally non-refundable unless the cancellation is made by the service provider or the law requires otherwise.

Quoted prices may be based on hourly rates, fixed fees, minimum charges, call-out fees, mileage, waiting time, additional labour, or a combination of these. Any quote is based on the information supplied by the customer and may change if the actual work differs from the description given. Examples include extra items, additional floors, no lift access, longer loading times, congestion, difficult parking, or unexpected handling requirements. If the work takes longer than anticipated, the customer agrees to pay the adjusted amount in line with the applicable rate. The service provider may also charge for materials, fuel, tolls, disposal fees, and other agreed expenses.

Invoices or payment requests must be settled by the due date stated. If payment is not made on time, the service provider may charge interest and recovery costs to the extent permitted by law. Any dispute over a charge must be raised promptly and in good faith. The customer must not withhold the entire payment where only part of the invoice is disputed. If the service is booked by a business customer, trade terms may apply, including credit limits or account terms, if agreed separately and in writing.

Cancellation terms depend on how much notice is given. If the customer cancels with sufficient notice, the service provider may choose to refund some or all of the amount paid, less any reasonable administrative or preparation costs already incurred. If the cancellation occurs shortly before the booked time, the customer may be charged a cancellation fee to cover lost time and reserved resources. Same-day cancellations, late cancellations, and cancellations after arrival may be charged in full or in part, depending on the circumstances and the work already undertaken. The exact fee may vary according to the booking type and the notice period provided.

If the customer postpones the booking rather than cancelling it, the service provider will try to accommodate a new date subject to availability. A rescheduled job may be treated as a new booking if the original time slot cannot be reused. The service provider may cancel or suspend a booking if the customer is abusive, misleading, unsafe, intoxicated, or in breach of these terms. The service provider may also cancel where weather, traffic, mechanical issues, staff illness, or other events outside reasonable control make performance impractical or unsafe.

If the service provider must cancel a confirmed booking, the customer will be offered either a rescheduled date or a refund of any amounts paid for the cancelled portion, except where the cancellation is due to circumstances beyond the service provider’s reasonable control. In such cases, liability will be limited to the amount already paid for the relevant service and no further compensation will be owed, except where required by law. The customer acknowledges that move dates and time slots may be affected by delays outside the provider’s control, including traffic, road closures, accidents, or adverse weather conditions.

Liability is limited to losses that are reasonably foreseeable and directly caused by the service provider’s breach of these terms or negligence. The service provider will take reasonable care when handling goods, but the customer remains responsible for packing, labelling, and disclosing the condition of items unless packaging services were included. The service provider is not liable for damage caused by poor packing, pre-existing defects, unsuitable containers, hidden weaknesses, or the nature of the item itself. Where the customer instructs the team to move items that are visibly fragile, unstable, or structurally weak, the customer accepts the risk associated with that instruction unless the service provider acts negligently.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, the service provider will not be liable for indirect loss, loss of profit, loss of opportunity, business interruption, emotional distress, or consequential damage arising from a booking. The total liability for any claim connected to the service will not exceed the amount paid or payable for the relevant booking, unless a higher amount is required by mandatory law. The customer should maintain their own insurance where appropriate, especially for high-value or irreplaceable goods.

Waste removal, disposal, and clearance work are subject to all applicable UK waste regulations. The customer must not ask the service provider to transport, dump, or dispose of waste unlawfully. Waste may only be removed where it has been lawfully described, declared, and accepted as part of the booking. The customer is responsible for identifying any restricted materials, including electrical goods, batteries, paint, oils, chemicals, clinical waste, asbestos, gas cylinders, tyres, or any item classified as hazardous or controlled waste. If such materials are discovered unexpectedly, the service provider may refuse to carry them, separate them from the load, or charge additional costs for lawful handling or disposal where permitted.

Where waste collection or clearance is included, the customer may be required to provide accurate information about the type and quantity of waste, and to confirm that the waste is genuinely theirs or that they have authority to dispose of it. The customer must not present waste as household rubbish if it includes commercial, construction, or regulated materials. The service provider may require access to documents or declarations necessary to comply with legal obligations. Any illegal disposal instruction will be rejected, and the customer will remain liable for all resulting losses, fines, penalties, or enforcement action arising from inaccurate descriptions or unlawful requests.

The customer agrees not to place prohibited goods in the van unless this has been expressly approved in advance and is lawful to transport. The service provider may inspect items where necessary to ensure compliance with transport and waste rules. If the team reasonably believes that an item is unsafe, illegal, contaminated, or likely to cause damage to other goods or the vehicle, the item may be left behind or removed from the job at the customer’s cost. The customer must cooperate with any lawful instructions aimed at preventing contamination, injury, or environmental harm.

All property is moved at the customer’s risk except where damage or loss is caused by the service provider’s proven negligence. The customer should inspect items at delivery and report any issues promptly. Failure to note visible damage at the time of delivery may make later claims more difficult to assess, although this does not affect any statutory rights that cannot be excluded. The service provider may photograph items, access points, and completed work for operational records, proof of condition, or dispute resolution purposes, provided this is done reasonably and in line with applicable data protection law.

These terms may be updated from time to time to reflect changes in service practices, legal requirements, or operational needs. The version in force at the time of booking will normally apply to that booking unless a later change is agreed in writing. If any part of these terms is found to be invalid or unenforceable, the remaining sections will continue in full force. No failure or delay by the service provider in enforcing a right shall be treated as a waiver of that right. Any waiver must be confirmed in writing.

These Terms and Conditions, and any dispute or claim arising from them or connected with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute unless the customer is a consumer and the law requires a different forum. If the customer is based in Scotland or Northern Ireland, mandatory consumer rights under local law will not be affected where they apply. The parties agree to act reasonably and to attempt to resolve any issue in good faith before starting formal proceedings.

By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms. Man With Van Upperclapton may rely on these conditions for all services unless a separate written agreement states otherwise. The customer also confirms that they are authorised to arrange the move, to instruct the handling of the goods, and to accept charges on behalf of anyone with a legal interest in the items being transported.